Refund policy

We hope you are happy with your purchases from Bladnoch Botanics, however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned within 14 days of receipt.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bladnochbotanics@gmail.com.

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return as we would love to sell the product again. This means all products must have intact packaging, including relevant tags and labelling. Products must not have been opened and/or used (unless faulty). If your return was purchased as part of a bundle was offered, the complete bundle must be returned to us. We cannot return or exchange only part of a bundle product.

Please ensure your return is properly packaged before returning it to us, we suggest using the box your order arrived in with the same fill we have used to send the order out. Please return it our warehouse at the following address:

Bladnoch Botanics
11 Bladnoch
Wigtown
Newton Stewart
DG8 9AB

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days. 

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.

Please note, we can only offer exchanges on items if they are defective or damaged.

If you have any questions please email us at bladnochbotanics@gmail.com or call us on 07355801963.